Refund Policy

At Tombow Arabia we value  your satisfaction. If you are not satisfied with your purchase, we will take back sold product/s within seven (7) days from the date of collection or Home Delivery of the product/s. The return & exchange is subject to the following terms and conditions.

For Return & Exchange of product/s, customer should call  on  +97150624 3622 or email on

  1. The product/s should be accompanied by the original Sales Invoice for Return and Exchange.
  2. The product/s must be in unused and unopened condition, with all the original packaging material, accessories, manuals, registration cards, free of cost (FOC)/bundled product/s and promotional vouchers.
  3. The Return and Exchange are not applicable :
    1. If the packaging is incomplete or product damaged or scratched.
    2. If the VAT is refunded against the Invoice.
  4. If the packaging has minor soiling or is opened and the product is not defective, unused, with no visible scratches or marks observed on the product or the packaging; the product will be taken back with a Restocking Fee of a minimum of 15% or as applicable while making return or exchange. The restocking fee will be calculated after inspection of the returned product.
  5. For Dead on arrival (DOA)/not functioning as per operational manual/falling short of declared product specifications will be exchanged, or returned:
    1. After it has been verified by our service center technician.
    2. The process can take up to four business days. Return/Exchange will be done only after the investigation/technical report.
  6. Product/s purchased through credit/debit card will be refunded ONLY to the same credit/debit card used for the transaction. 
  7. Service, delivery, and installation charges are non-refundable once performed and acknowledged by the Customer.
  8. Customer to inspect product/s PRIOR to signing the Proof of Delivery (POD) document and before the delivery agent’s departure. Any product/s delivered, signed and/or accepted and subsequently reported damaged or broken such claims will not qualify for return & exchange or Warranty Terms and conditions.
  9. Extended warranty/Damage Protection Plans are subject to return if the product/s is/are returned during the manufacture warranty period.